IP Solutions
Service Design Case Study
Transforming localization with a unified, AI-powered self-serve platform - from a manual, email-driven translation service to an end-to-end digital ecosystem spanning quoting, delivery, payments, and enterprise scale.
01
Context
How it started
02
Ecosystem Discovery
Understanding the landscape
03
IP Lifecycle
Entire IP Solutions Evolution & Journey
04
Service Blueprint
Designing a Unified IP Experience
05
Current State Service Analysis
Understanding how services work
06
Future State Service Vision
Designing a Unified IP Experience
07
Experience Design
Enabling service delivery through digital experiences
07. Experience Design
Audit & discovery
07. Experience Design
Design & Prototyping
07. Experience Design
Validate
08
Outcomes
Customer, operational, and business improvements
Outcome overview
Delivered RWS's first modern digital IP Maintenance experience, addressing a longstanding competitive gap and establishing the foundation for a unified IP services ecosystem.
08. Outcomes
Customer Impact
08. Outcomes
Operational Impact
08. Outcomes
Business Impact
09
Reflections & Deliverables
Reflections from stakeholders and key project outputs
